Help Desk Phone Number

(989) 636-5409

• Option 1 – Hours of Operation
• Option 2 – Invoicing Inquiries
• Option 3 – Purchasing Inquiries
• Option 4 – Travel & Expense Reporting Inquiries
   

Concur

+1 (866) 793-4040
 

Accounts Payables

• Evaluated Receipt Settlement (ERS): FUSERS1@dow.com
• Invoice Payment: FUSAPHD@dow.com
• Non-PO (Tax, Vouchers, Utility, etc.): FMDSPEC@dow.com
• RM&P Invoice: FUSNRMP@dow.com
   

Commodities

• Electrical/PCE/Instrumentation/Misc: FUSINTEL@dow.com
• I/S/R&D/Personal Protection Equip: FUSAPRI@dow.com
• Labor & Corporate Services (Incl. DAS): FUSLBR2@dow.com
• Logistics Srvcs & Recurrning Payments: FUSZLGS@dow.com
• Mechanical/Pipe/Valve/Fittings: FUSMECH@dow.com
• Packaging: FUSPACK@dow.com
• Raw Material: FNARMPP@dow.com
• DAS MRO and Labor Services: FUDASML@dow.com
• DAS Raw Materials and Packaging: FUSDASR@dow.com
• Electronic Materials MRO and Labor Services: FUEMMRO@dow.com
• Electronic Materials Raw Materials and Packaging: FUEMRMP@dow.com
   

Freight

• Freight Invoice: FUSCFFR@dow.com
• Truck Invoice Inquiries & Submission: FUSELTI@dow.com
• Ocean Invoice Inquiries & Submission: FUSELOI@dow.com
• Rail Invoice Inquiries & Submission: FUSRAIL@dow.com
   

Freight Applications

• Truck-related Questions & Requests: FUSTRCK@dow.com
• Rail-related Questions & Requests: FUSFAPS@dow.com
• Barge-related Questions & Request: FUSBRGE@dow.com
   

TER NAA - HelpDesk

• FUSTERS@dow.com

Phone

EMEA: +31 11567 1700

• Option 1 – Purchasing
• Option 2 – Payables
• Option 3 – Travel & Expense
   

India: 000 800 040 1317

• Option 1 – Payables
• Option 2 – Purchasing
• Option 3 – TER
   

Pay

Invoice queries, remittances, e-invoicing, payment questions

• EMEA: FTNHELP@dow.com
• India: FIDAPAY@dow.com
   

Purchasing

Purchase orders, purchase requisitions, order confirmations, quotations

• EMEA
  • Raw Material & Packaging EMEA: FEUPOCO@dow.com
  • MRO & Services EMEA: FTNEUNE@dow.com
• India
  • Raw Material & Packaging India: FIVRHPR@dow.com
  • MRO & Services India: FIVRHMA@dow.com
     

Freight Applications

• EMEA
  • OTM data upload request: FTNOTLT@dow.com
  • MPC non-data upload requests: FTNOMPC@dow.com
  • All other requests: FTNODBA@dow.com
• India: FSIFDBA@dow.com
   

Freight Payables

• Freight OTM Invoice: FEMAOTM@dow.com
   

Travel & Expense Reporting

• EMEA: FTNCARD@dow.com
• India: FIDTERT@dow.com
   

All Other Inquiries

• EMEA: FTNHELP@dow.com
• India: FIDAPAY@dow.com
   

Toll-Free Lines

• Argentina: 00-800-0727-2369
• Brazil: 0800-7272369
• Other LAA countries: 55-11-5184-8857
   

DPRS

• FLAPSUP@dow.com
   

Accounts Payable

• Brazil: CONTASAPAGAR@dow.com
• Other LAA countries: FSPCSUR@dow.com
   

Travel & Expense Reporting – TER

• Brazil: CONTASAPAGAR@dow.com
• Other LAA countries: FSPCSUR@dow.com
• Concur Help Desk: +1 (866) 793-4040
   

Purchasing

• Brazil: CONTASAPAGAR@dow.com
• Other LAA countries: FSPCSUR@dow.com
    

Help Desk Phone Numbers

• Australia: +61-3-9956-7562
• New Zealand: +64-6-757-7782
• Philippines: +63-2-844-2535
• Hong Kong: +852-2879-7319
• Japan: +81-3-5460-2253
• Korea: +82-2-3490-0777
• Singapore: +65-6830-4432
• Taiwan: +886-2-2775-6078
• China Mainland & other countries: +86-400-820-2201
   

Freight Applications

• HDDC: FGAYDUP@dow.com
• HDOW: FPAFRET@dow.com
   

Accounts Payable

• Australia, New Zealand, Philippines: FSIAPAY@dow.com
• Greater China: FSICPAY@dow.com
• HongKong: FSIHPAY@dow.com
• Japan: FSIJPAY@dow.com
• Korea: FSIKPAY@dow.com
• Singapore, Malaysia, Vietnam & Indonesia: FSISPAY@dow.com
• Taiwan: FSITPAY@dow.com
• Thailand: FBNAPAY@dow.com
   

Purchasing

• Excludes India & Thailand: FPAHDSK@dow.com
   

Travel & Expense Reporting

• FSICTER@dow.com
   

Concur

• +1 (866) 793-4040