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采購到付款(PtP)運營服務臺:關於付款狀態和采購訂單的問題。Help Desk Phone Number
(989) 636-5409
- Option 1 – Hours of Operation
- Option 2 – Invoicing Inquiries
- Option 3 – Purchasing Inquiries
- Option 4 – Travel & Expense Reporting Inquiries
Concur
+1 (866) 793-4040
Accounts Payables
- Evaluated Receipt Settlement (ERS): FUSERS1@dow.com
- Invoice Payment: FUSAPHD@dow.com
- Non-PO (Tax, Vouchers, Utility, etc.): FMDSPEC@dow.com
- RM&P Invoice: FUSNRMP@dow.com
Commodities
- Electrical/PCE/Instrumentation/Misc: FUSINTEL@dow.com
- I/S/R&D/Personal Protection Equip: FUSAPRI@dow.com
- Labor & Corporate Services (Incl. DAS): FUSLBR2@dow.com
- Logistics Srvcs & Recurrning Payments: FUSZLGS@dow.com
- Mechanical/Pipe/Valve/Fittings: FUSMECH@dow.com
- Packaging: FUSPACK@dow.com
- Raw Material: FNARMPP@dow.com
- DAS MRO and Labor Services: FUDASML@dow.com
- DAS Raw Materials and Packaging: FUSDASR@dow.com
- Electronic Materials MRO and Labor Services: FUEMMRO@dow.com
- Electronic Materials Raw Materials and Packaging: FUEMRMP@dow.com
Freight
- Freight Invoice: FUSCFFR@dow.com
- Truck Invoice Inquiries & Submission: FUSELTI@dow.com
- Ocean Invoice Inquiries & Submission: FUSELOI@dow.com
- Rail Invoice Inquiries & Submission: FUSRAIL@dow.com
Freight Applications
- Truck-related Questions & Requests: FUSTRCK@dow.com
- Rail-related Questions & Requests: FUSFAPS@dow.com
- Barge-related Questions & Request: FUSBRGE@dow.com
TER NAA - HelpDesk
Phone
EMEA: +31 11567 1700
- Option 1 – Purchasing
- Option 2 – Payables
- Option 3 – Travel & Expense
India: 000 800 040 1317
- Option 1 – Payables
- Option 2 – Purchasing
- Option 3 – TER
Pay
Invoice queries, remittances, e-invoicing, payment questions
- EMEA: FTNHELP@dow.com
- India: FIDAPAY@dow.com
Purchasing
Purchase orders, purchase requisitions, order confirmations, quotations
- EMEA
- Raw Material & Packaging EMEA: FEUPOCO@dow.com
- MRO & Services EMEA: FTNEUNE@dow.com
- India
- Raw Material & Packaging India: FIVRHPR@dow.com
- MRO & Services India: FIVRHMA@dow.com
Freight Applications
- EMEA
- OTM data upload request: FTNOTLT@dow.com
- MPC non-data upload requests: FTNOMPC@dow.com
- All other requests: FTNODBA@dow.com
- India: FSIFDBA@dow.com
Freight Payables
- Freight OTM Invoice: FEMAOTM@dow.com
Travel & Expense Reporting
- EMEA: FTNCARD@dow.com
- India: FIDTERT@dow.com
All Other Inquiries
- EMEA: FTNHELP@dow.com
- India: FIDAPAY@dow.com
Toll-Free Lines
- Argentina: 00-800-0727-2369
- Brazil: 0800-7272369
- Other LAA countries: 55-11-5184-8857
DPRS
Accounts Payable
- Brazil: CONTASAPAGAR@dow.com
- Other LAA countries: FSPCSUR@dow.com
Travel & Expense Reporting – TER
- Brazil: CONTASAPAGAR@dow.com
- Other LAA countries: FSPCSUR@dow.com
- Concur Help Desk: +1 (866) 793-4040
Purchasing
- Brazil: CONTASAPAGAR@dow.com
- Other LAA countries: FSPCSUR@dow.com
Help Desk Phone Numbers
- Australia: +61-3-9956-7562
- New Zealand: +64-6-757-7782
- Philippines: +63-2-844-2535
- Hong Kong: +852-2879-7319
- Japan: +81-3-5460-2253
- Korea: +82-2-3490-0777
- Singapore: +65-6830-4432
- Taiwan: +886-2-2775-6078
- China Mainland & other countries: +86-400-820-2201
Freight Applications
- HDDC: FGAYDUP@dow.com
- HDOW: FPAFRET@dow.com
Accounts Payable
- Australia, New Zealand, Philippines: FSIAPAY@dow.com
- Greater China: FSICPAY@dow.com
- HongKong: FSIHPAY@dow.com
- Japan: FSIJPAY@dow.com
- Korea: FSIKPAY@dow.com
- Singapore, Malaysia, Vietnam & Indonesia: FSISPAY@dow.com
- Taiwan: FSITPAY@dow.com
- Thailand: FBNAPAY@dow.com
Purchasing
- Excludes India & Thailand: FPAHDSK@dow.com
Travel & Expense Reporting
Concur
- +1 (866) 793-4040